SHIPPING & RETURNS

Shipping Policy

Delivery

The Company will use its best endeavours to comply with any delivery date or period agreed with the customer, but shall be under no liability for any delay in delivery caused or contributed to by any fire, accident, breakdown, industrial dispute, difficulty in obtaining materials, war, force majeure or any other occurrence or circumstances whatsoever beyond the control of the Company.
Any quoted or agreed delivery shall run from the date on which the customer's order is accepted by the Company.
If as the result of any occurrence mentioned in (a) above the Company shall be hindered or prevented from delivering all or any part of an order it may by written notice to the customer cancel the order or the undelivered balance thereof without any liability to the customer in respect of such cancellation.
Any delay in delivery of goods which is excusable under this Condition shall be excused notwithstanding those goods of the same description may be available from another source for purchase by the Company for supply to the customer.
Please be aware that now the UK has left the EU, anyone purchasing from outside the UK may be charged customs and VAT duties as their items enter their own country. These duties are set by the government of each country and are outside our control. The cost of these fees largely depends on the value of the content.

Personalised goods made to a customer's specifications may not be returned. This includes items that have been engraved, personalised or altered. This does not apply to faulty or incorrectly supplied goods, where your statutory rights are unaffected.
Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
Purchases are deemed final after 14 working days of receipt.
All returns must be posted by Royal mail special delivery, insured to cover the value of your returned goods. We are not liable for goods until they are in our possession.